Funny Stuff is all around

All the Helpful Pieces of Info Having to Do With Customer Complaint That You Might Like

As somebody who works in a customer service job, I get to see my fair share of customer complaints. Folks are trying to get rid of credit card debt and it makes them testy. Almost on a daily basis, some or the other customer enters our store to complain relating to the product or the service or both. It doesn’t fit their niche. While it could not be right to say that all customer complaints are annoying, there are those customers, who exceptionally aggravate me with their right to customer complaints. Allow me to explain.

There was this one guy who ‘mistakenly’ bought a pair of shoes with 2 left feet. When I worked for a roofing tracy company, this never happened of course, because of the fact that the purchases were so big. I kid you not. In fact, the shoes department is the one with a rather high number of customer complaints. Well, this gentleman bought the shoes alright, but if he were like you or me, he could have realized that there was something wrong the first days he tried them on. But that never happened in his case. He managed to wear these shoes for an practically continuous period of three months before a colleague pointed out that there was something wrong. That is when he came back to the store to lodge a customer complaint relating to the service he was offered.

In the main, if he had brought the shoes back in a practically fresh condition, we could have handed him a refund and considered the case closed. But in this particular case, the shoes were not just worn out. They were practically in tatters. And all the while he insisted on his right to file a customer complaint and seek a refund. I tried explaining to him politely that although he had bought and taken home 2 left shoes, he should have brought the matter to our notice through customer complaints well in advance. And anyhow, she he had practically destroyed the shoes, we ourselves had no employ for them. While his loss was just one pair, we had in effect lost 2 pairs of good shoes. Unless of course there was another customer who could ‘mistakenly’ purchase 2 right shoes!

And then there was the customer complaint relating to the female who bought an artificial mink coat and came back to the store practically six months later to lodge a customer complaint. Her issue? Was that she had been deceived into buying an artificial mink coat and wanted her cash back. Needless to mention, the offending mink coat had been well used and was truly the worse for wear. But file a customer complaint she could.

These are the customer complaint cases that I discover hugely taxing. Assisting out somebody when we have made a mistake or even pitching in somebody who unintentionally made a shopping mistake is all fine. In fact, the gratitude for such customers is well worth the initial aggression they show. But customers who intend to take stores for a ride and then demand on the right to file customer complaints to cover their own failings are the ones who get my goat. While I’m all for encouraging customer complaints as a ration course of action, I discover myself increasingly reluctant to assist out such folks.

Related posts

• No related posts.